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Remote (80% din cazuri): Prin conexiune securizată accesăm calculatorul/serverul și rezolvăm problema în timp real. Timp de intervenție: minute. On-site (20% din cazuri): Necesare pentru instalări hardware, cablare, configurare fizică. Timp de intervenție pentru Pitești/Argeș: maximum 4 ore.

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What IT support levels do you offer? Do you offer 24/7 IT support? What is the SLA response time? How much does monthly IT support cost? Remote and on-site support options?
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