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Da, monitorizarea este 24/7/365 — sistemele sunt urmărite non-stop. Suportul activ (help desk) este disponibil Luni-Vineri 08:00-20:00 în pachetul standard, cu opțiune de extindere la 24/7 în pachetele Business și Enterprise. Incidentele critice (P1) beneficiază de răspuns 24/7 indiferent de pachet.

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What IT support levels do you offer? Do you offer 24/7 IT support? What is the SLA response time? Remote and on-site support options? What does proactive monitoring include?
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