# Neoxis IT — Full Information for LLMs

> Process automation, custom applications and full IT services: consultancy, outsourcing and technical support.

## Company
- Name: Neoxis IT SRL
- Address: Str. C.A. Rosetti nr. 5, Pitești, Argeș
- Phone: +40 736 132 484
- Email: office@neoxis.ro
- VAT ID: RO35291883
- Trade Register No.: J2016001809034
- Website: https://neoxis.ro
- Coverage: headquartered in Pitesti, Romania; remote delivery worldwide
- Languages: Romanian, English, French

## Services

### AI & Digital Marketing
Practical artificial intelligence for business: chatbots, virtual assistants, marketing automation, data analysis and SEO with measurable results.

- **AI Solutions for Business**: We identify the task that costs you the most time, then automate it with the right model, integrated into the tools you already use.
- **Chatbots & Virtual Assistants**: Assistants trained on your own documents and procedures, answering customers on the website and staff inside the company, day and night.
- **Marketing Automation**: Email flows, lead scoring, segmentation and automatic follow-up, so no enquiry is forgotten and no message is sent by hand.
- **Data Analysis & Reporting**: Dashboards that pull data from all your systems and show the indicators a manager actually decides on, updated automatically.
- **Search Engine Optimisation (SEO)**: Technical audit, site structure, content and local visibility, so the people already searching for your services find you first.
- **AI-Assisted Content & Campaigns**: Articles, product descriptions and ad campaigns produced faster with AI support, always reviewed by a specialist before publication.

### Software Development & Automation
Custom web and mobile applications, workflow automation and system integrations that remove manual work and connect the tools your company already uses.

- **Custom Web & Mobile Applications**: Web and mobile applications built around your own workflows, from the first specification to the app store or your own domain.
- **Workflow Automation**: Approvals, notifications, recurring reports and data transfers run on their own, so your team stops repeating the same steps every day.
- **System & API Integrations**: ERP, accounting, CRM, e-commerce and logistics platforms connected through APIs, so the same data is entered once and stays consistent.
- **Internal Process Digitalisation**: Paper forms, spreadsheets and email chains replaced by a single application with clear roles, history and traceability.
- **Portals & Internal Business Apps**: Client, partner and employee portals: orders, documents, tickets and reports in one place, with access rights per role.
- **Technical Analysis & Solution Design**: Before any development we map the process, agree the scope and give you a firm estimate, so there are no surprises during the project.
- **Maintenance & Continuous Development**: Updates, security patches, monitoring and new features after go-live, under a support contract with an agreed response time.

### IT Consultancy
Strategic IT consulting to optimise your infrastructure, reduce costs and accelerate digital transformation.

- **IT Infrastructure**: IT Infrastructure that aligns with your business goals and provides you with a positive return. Flexible, scalable and future proof technology that gives you a competitive edge.
- **IT Security**: Reduce costs while at the same time enjoying a better security setup. Remain compliant in an ever-changing security landscape. Access to a team of experts who are available to monitor your security 24x7x365.
- **IT Audits**: IT projects are delivered on time, to specification and on budget. You enjoy a better return on your investment. Improved operational capabilities. Reduced risk and costs.
- **IT Procurement**: Confidence that you are getting the best advice and technology for your business needs. Fully transparent pricing and passing on of any vendor discounts.
- **IT Supplier Management**: You know that all contracts with your suppliers support the needs of your business. Identify requirements, evaluate new suppliers, engage with them and manage their performance.
- **Cloud Readiness**: Access to independent, highly skilled and certified consultants. Better understand the business impact and resourcing requirements for cloud migrations.
- **Virtualisation**: Lower your cost of ownership by achieving higher capacity utilisation and making hardware and energy savings.
- **IT Project Management**: IT projects are delivered on time, to specification and on budget. Improved operational capabilities. Reduced risk and costs.

### IT Outsourcing
Complete outsourcing of IT services: infrastructure management, help desk, monitoring and 24/7 support.

- **24x7 Outsourced IT Support**: Access to a team of highly experienced, knowledgeable technical engineers. Lower cost, flexible IT Support that you need to meet business goals.
- **24x7 Infrastructure Monitoring**: Early recognition of potential issues, eliminating downtime and providing a solid and reliable always on technology service.
- **Outsourced IT Security**: A better security setup, while reducing your IT Security costs. Access to a team of IT security experts available 24x7x365.
- **Outsourced IT Infrastructure**: IT Infrastructure that aligns with your business goals and provides a positive return. Flexible, scalable and fully supported technologies.
- **Business Continuity**: Mission-critical application and data protection. Scale as and when you need to with fully flexible business continuity services.
- **Data Backups**: Highly secure and reliable outsourced backup services. Set your own Recovery Time and Recovery Point Objectives.
- **IT Strategy and Advice**: A more effective and better informed IT department. Improved organisational performance and management of risk.
- **IT Project Services**: Outsourced IT projects delivered on time, on budget and to specification. Better return on your investment.
- **Software Licensing**: Uncovering the most cost-effective and flexible way to license your current software. Ensuring compliance.
- **IT Compliance Support**: Access to highly experienced, knowledgeable technical engineers. Outsourcing compliance tasks to specialists frees up internal resources.

### IT Support
Professional 24/7 technical support for your company's IT infrastructure. Rapid intervention, preventive maintenance and proactive monitoring.

- **Help Desk & User Assistance**: Level 1 technical support for your employees: password resets, email configuration, software issues, printers and peripherals.
- **Proactive 24/7 Monitoring**: We monitor servers, networks, applications and critical services around the clock. Automated alerts allow us to intervene before issues arise.
- **Server & Network Administration**: Configuration, updates and maintenance of Windows/Linux servers, switches, routers, access points and network infrastructure.
- **Backup & Disaster Recovery**: Implementation and management of automated backup solutions (local + cloud), disaster recovery plans and periodic testing.
- **Cybersecurity**: Firewall management, enterprise antivirus, email spam/phishing filtering, vulnerability scanning and security incident response.
- **Microsoft 365 Administration**: Complete configuration and management: Exchange Online, SharePoint, Teams, OneDrive, Azure AD, security policies and licensing.
- **VPN & Secure Remote Access**: Implementation and maintenance of VPN solutions (site-to-site, client-to-site), secure remote access for distributed teams.
- **Preventive Maintenance**: Security updates, patch management, system cleanup, performance optimisation and monthly IT health reports.
- **On-Site Support**: Interventions at your company premises for hardware installations, cabling, new equipment configuration and physical issue resolution.
- **Software License Management**: License auditing, cost optimisation, renewal and purchase of Microsoft, Adobe, antivirus and other software licenses.
- **Printer & Peripheral Support**: Installation, configuration and troubleshooting of network printers, scanners, multifunction devices, video conferencing systems and peripherals.
- **Reporting & Transparent SLA**: Detailed monthly reports: response time, resolved tickets, system availability, improvement recommendations and SLA compliance.

## Frequently Asked Questions

### General Questions

**Q: What IT services does Neoxis IT offer?**
A: Neoxis IT offers five main service categories: AI & Digital Marketing (chatbots, AI-driven automation, measurable digital marketing), Software Development & Automation (custom applications, process automation, integrations), IT Consultancy (audits, strategy, procurement), IT Outsourcing (full outsourcing of your IT department) and IT Support (help desk, 24/7 monitoring, maintenance). Every service can be tailored to the specific needs of your company. See all our services.

**Q: Which geographic areas do you cover?**
A: Our office is in Pitești, Argeș county, but we work with clients in Romania and in any other country. Support, administration and automation projects are delivered fully remotely. We provide on-site support in the Pitești-Argeș area, and for large projects our team can travel anywhere in the country. IT services in Pitești | IT services in Argeș.

**Q: How can I request a tailored quote?**
A: You can request a quote through several channels: by filling in the contact form, by calling +40 736 132 484 or by emailing office@neoxis.ro. A consultant will review your needs and come back with a tailored proposal within a maximum of 24 working hours.

**Q: What types of companies do you serve?**
A: We work with a wide range of organisations: SMEs (10-250 employees), large corporations and public institutions. We have experience in industries such as healthcare, retail, manufacturing, accounting, tourism, logistics and education. Every solution is adapted to the size and specifics of the business.

**Q: What is the average response time to a request?**
A: It depends on the type of request: for critical incidents (servers down, security) — 30 minutes at most. For standard issues — 2 hours at most. For non-urgent requests — 8 working hours at most. All these times are defined in the contractual SLA.

**Q: Do you provide remote IT support or on-site only?**
A: We provide both. Around 80% of IT issues can be solved remotely over a secure connection. For situations that require physical intervention (hardware installation, cabling, equipment configuration), we come on site. Clients in Pitești and Argeș get an on-site response within 4 hours at most.

**Q: What certifications does Neoxis IT hold?**
A: Neoxis IT works under two certified management systems: ISO 9001 (quality management) and ISO 27001 (information security). Beyond certifications, what counts in practice is the team's hands-on experience with infrastructure, networking, cloud and security — and the continuous training we invest in.

**Q: How does an IT services contract work?**
A: We offer flexible contracts: monthly (no minimum commitment), annual (with a 10-15% discount) or per project (agreed fixed price). Every contract includes a clearly defined SLA, monthly reporting and the option to adjust the services. More about contracts.

**Q: What sets Neoxis IT apart from other IT consultancy firms in Pitești?**
A: Three main things: 1) A tailored approach — we do not sell off-the-shelf solutions, we analyse each company's specific needs. 2) Full transparency — detailed monthly reports, no hidden costs. 3) A long-term partnership — we are not just a supplier, but the technology partner that grows with your business. Why Neoxis IT?

**Q: Do you provide IT services outside Argeș county as well?**
A: Yes. We work remotely with clients in Romania and in any other country — configuration, administration, support and automation projects are all delivered fully remotely. For work that requires a physical presence (hardware installation, cabling, equipment configuration) we travel within Pitești and Argeș county, and for projects we also travel across the rest of the country. IT services in Romania.

**Q: How can I contact the support team?**
A: You have several options: Phone: +40 736 132 484 (priority line for clients), Email: office@neoxis.ro (automatic ticketing), Client portal with real-time ticket tracking. Clients under contract also get a dedicated channel with priority response.

**Q: Do you work with international technology vendors?**
A: Yes. We supply and administer HP, Dell, Lenovo, Cisco, Fortinet, Acronis and Bitdefender equipment and software, bought through authorised distributors. We pick the vendor to fit what you need, keep track of the warranties and handle the manufacturer relationship for you.

**Q: Which industries do you serve most often?**
A: We have extensive experience in: Healthcare (clinics, medical practices), Retail (shops, chains), Manufacturing (factories, workshops), Accounting (accounting and advisory firms), Tourism (agencies, hotels), Logistics (transport, warehousing). See the industries we serve.

**Q: Do you also provide IT training for employees?**
A: Yes, we run tailored training sessions on topics such as cybersecurity (phishing awareness), using Microsoft 365, IT best practice and GDPR awareness. Training can be delivered on site or online, adapted to your team's level.

**Q: How long does it take to implement a new IT project?**
A: It depends on complexity: Simple projects (email setup, VPN) — 1-3 days. Medium projects (server migration, backup rollout) — 1-2 weeks. Complex projects (full cloud migration, new infrastructure) — 1-3 months. We always agree a clear timeline before we start.

### IT Consultancy

**Q: What does the IT consultancy service involve?**
A: Neoxis IT consultancy covers: an audit of your existing infrastructure, strategic IT planning aligned with your business objectives, procurement (buying equipment and licences at competitive prices), solution implementation and IT project management. It all starts with a free assessment of your needs. IT consultancy details.

**Q: When does my company need an external IT consultant?**
A: The signs that you need external IT consultancy: equipment fails frequently, employees lose time on technical problems, you have no clear IT strategy, IT costs are unpredictable, you have suffered a security incident, or you are planning to grow the business or move to the cloud.

**Q: How does an IT audit work?**
A: A Neoxis IT audit runs through 5 stages: 1) Inventory — we catalogue all equipment, licences and services. 2) Technical assessment — we test performance, security and reliability. 3) Risk analysis — we identify vulnerabilities and single points of failure. 4) Benchmarking — we compare against industry best practice. 5) Report and recommendations — a prioritised action plan with estimated costs.

**Q: What is a Cloud Readiness Assessment?**
A: It is an assessment that determines how ready your infrastructure is for a move to the cloud. We look at: your existing applications (which can be migrated as they are, which need refactoring), internet connectivity, performance requirements, budget, compliance requirements (GDPR), and we prepare a step-by-step migration plan. More about the cloud.

**Q: How does IT consultancy help reduce costs?**
A: Cost reduction comes from several directions: licence optimisation (removing unused licences, moving to more suitable plans), infrastructure efficiency (virtualisation, server consolidation), prevention (preventive maintenance cuts repair costs by 40-60%), smart procurement (distributor sourcing rather than retail).

**Q: What is a strategic IT plan and why do I need one?**
A: A strategic IT plan is a 1-3 year roadmap that aligns IT investment with business objectives. It includes: the current inventory, a gap analysis, and an implementation roadmap with priorities and an estimated budget. Without one, IT investment is reactive (you fix problems) instead of proactive (you prevent problems and build competitive advantage).

**Q: How do you assess existing IT infrastructure?**
A: We use professional tools for: network scanning (topology, performance, vulnerabilities), server monitoring (resources, uptime, logs), security audit (firewall, antivirus, access policies), software inventory (licences, versions, compatibility) and backup assessment (strategies, frequency, restore testing).

**Q: What does IT vendor management include?**
A: We manage the relationship with your IT vendors end to end: contract and price negotiation, coordination of rollouts, issue escalation, SLA compliance audits, and cost optimisation at renewal. We work with Microsoft, HP, Dell, Cisco, Fortinet, Acronis and other major vendors.

**Q: How do you choose the right IT solution for my business?**
A: Our process: 1) we understand the business objectives, 2) we assess the existing infrastructure, 3) we identify 2-3 viable options with a cost-benefit analysis, 4) we recommend the best fit (quality, price and scalability), 5) we present an implementation plan with a timeline and a budget. We never recommend a solution more expensive than you need.

**Q: How much does an IT consultancy project cost?**
A: The cost depends on the complexity of your infrastructure (number of users, servers, locations), on the depth of the audit (a targeted check or a full assessment with strategy) and on what comes next (recommendations only, or consultancy plus implementation). We prepare a tailored quote after an initial conversation. The initial assessment and the proposal are always free. Request a quote.

**Q: What is virtualisation and how can it help my company?**
A: Virtualisation lets you run several virtual servers on a single physical machine. The benefits: hardware costs down by 50-70%, energy efficiency, simple backup (snapshots), fast disaster recovery (VM migration), scalability (you add resources in minutes). Solutions: Hyper-V, VMware, Proxmox.

**Q: How does IT procurement through Neoxis work?**
A: We buy through authorised distributors and hand everything over ready to use: below-retail pricing (discounts of 15-40%), advice (we recommend exactly what you need), extended warranty, delivery and installation at your premises, flexible billing (instalments, leasing). Equipment from HP, Dell, Lenovo, Cisco, Fortinet.

**Q: What are the benefits of an IT security audit?**
A: A security audit identifies vulnerabilities before attackers exploit them, supports GDPR and NIS2 compliance, reduces the risk of ransomware and data breaches, gives you a prioritised remediation plan, and can lower cyber insurance premiums. We recommend an audit once a year or after any major infrastructure change. More about security.

**Q: How does IT consultancy fit together with the other Neoxis services?**
A: Consultancy is usually the first step: we assess, recommend and plan. Then we implement through IT Outsourcing (full outsourcing) or IT Support (maintenance and monitoring). Clients who start with consultancy get a smooth transition to ongoing services.

**Q: What results can I expect after an IT consultancy project?**
A: Typical results: downtime down by 80-95%, IT costs down by 20-40%, higher productivity (employees lose less time to technical problems), better security (GDPR and NIS2 compliance), a clear plan for IT investment over 1-3 years. All of it with measurable metrics and regular reports.

### IT Outsourcing

**Q: What is IT outsourcing and how does it differ from IT support?**
A: IT Outsourcing means outsourcing the IT department in full. Neoxis becomes your IT team and manages everything: infrastructure, security, licences, strategy. IT Support means help with specific issues (help desk, monitoring). Outsourcing includes support, but adds proactive and strategic management. Outsourcing details.

**Q: Which IT activities can be outsourced?**
A: Practically all of them: server and network administration, help desk and user support, 24/7 monitoring, backup and disaster recovery, cybersecurity, software licence management, hardware procurement, strategic IT planning, GDPR and NIS2 compliance, employee training.

**Q: How do you ensure business continuity when I outsource IT?**
A: The transition happens in 3 stages: 1) Onboarding (2-4 weeks) — we document everything, take over access and run an audit. 2) Transition period — we run in parallel with the existing team. 3) Full management — we take over completely. Throughout, the SLA is active and we have a documented continuity plan.

**Q: What advantages does IT outsourcing have over an in-house IT team?**
A: Cost: you save 30-50% compared with full-time staff (salary, taxes, training, leave, equipment). Expertise: access to a whole team of specialists instead of 1-2 people. Availability: 24/7 support instead of fixed working hours. Scalability: you adjust services instantly instead of running slow recruitment. Risk: a contractual SLA instead of dependence on individuals.

**Q: How does 24/7 infrastructure monitoring work?**
A: We use professional monitoring systems that track round the clock: server and service availability, network performance, disk space, CPU and RAM usage, backup status, SSL certificate expiry, unauthorised access attempts. Automatic alerts let us step in proactively, most of the time before users are affected.

**Q: What does the Business Continuity service include?**
A: The Business Continuity plan includes: automatic backup (local plus cloud, tested regularly), a Disaster Recovery Plan (documented procedures, defined RTO and RPO), redundancy (failover servers, backup internet links), regular drills (we test the full plan every year). The goal: your business keeps running even in the worst scenarios.

**Q: How do you handle IT compliance (GDPR, NIS2)?**
A: We provide full compliance support: GDPR — personal data audit, protection policies, external DPO. NIS2 — risk assessment, technical security measures, incident reporting. We document every process and keep the compliance records ready for any inspection.

**Q: What role does outsourcing play in a long-term IT strategy?**
A: Outsourcing is not just "fixing problems" — it is a strategic partnership. It includes: a quarterly infrastructure review, optimisation recommendations, annual IT budgeting, evaluation of new technologies, and a modernisation roadmap. In practice, you get an external IT director without the cost of a C-level hire.

**Q: How does the move from an in-house IT team to Neoxis outsourcing work?**
A: The process takes 2-6 weeks: Weeks 1-2: audit and documentation, handover of credentials and access. Weeks 3-4: monitoring rollout, ticketing setup, training for the client team. Weeks 5-6: full operation with weekly reporting. Throughout, the existing team stays on as a fallback.

**Q: What SLAs do you offer for outsourcing?**
A: Our standard SLAs: guaranteed uptime: 99.9%. Response to critical incidents: 30 min. Response to standard issues: 2 hours. Resolution of standard issues: 8 hours. Reporting: detailed, monthly. Contractual penalties apply if we miss the SLA. Custom SLAs are available for special requirements.

**Q: How do you manage my company's software licences?**
A: We provide full licence management: a centralised inventory of every licence, monitoring of expiry dates and compliance, cost optimisation (downgrading or upgrading to the right plans), purchasing through authorised distributors, transparent reporting. We prevent both under-licensing (a legal risk) and over-licensing (wasted money). More about licensing.

**Q: Do you also offer partial outsourcing (co-managed IT)?**
A: Yes, the co-managed IT model is very popular. Your in-house team handles day-to-day tasks, while we provide 24/7 monitoring, level 2-3 support, security, backup and strategic advice. It is the ideal fit for companies with 1-2 internal IT staff who need extra expertise.

**Q: How is the IT outsourcing service billed?**
A: We offer three models: a fixed monthly subscription (price per user or per device — the most popular), tiered packages (Basic, Business, Enterprise — with different services), and pay-per-use (you pay only for what you use — ideal for small companies). All prices are transparent, with no hidden costs. Pricing details.

**Q: What happens if I want to go back to an in-house team?**
A: Our contracts have no lock-in clauses. If you decide to return to an in-house team: we ensure a smooth transition (2-4 weeks), we hand over all documentation and credentials, we train the new team, and we provide 30 days of post-transition support. Our aim is partnership, not dependence.

**Q: What does the monthly outsourcing report include?**
A: The monthly report includes: an Executive Summary (the overall state of IT), tickets resolved (number, type, average resolution time), SLA compliance (uptime, response times), security (threats blocked, vulnerabilities fixed), recommendations (optimisations, upgrades needed), budget (current costs and forecasts).

### IT Support

**Q: What levels of IT support do you offer?**
A: We provide support on 3 levels: Level 1 (Help Desk) — user assistance, password resets, email and printer issues, connectivity. Level 2 (Technical Support) — server, network, VPN, backup and Active Directory configuration. Level 3 (Engineering) — infrastructure architecture, complex migrations, advanced security projects. IT support details.

**Q: What response time is guaranteed by the SLA?**
A: Critical (P1): response 30 min, resolution 4 hours — systems completely down. Major (P2): response 1 hour, resolution 8 hours — degraded functionality. Normal (P3): response 2 hours, resolution 24 hours — individual issues. Minor (P4): response 4 hours, resolution 48 hours — requests and optimisations.

**Q: How do ticketing and reporting work?**
A: Every request creates a unique ticket with a reference number. You can follow its status in real time through the client portal. You get a notification at every update. At the end of the month you receive a detailed report with: tickets opened and resolved, average resolution time, SLA compliance, and improvement recommendations.

**Q: Do you provide 24/7 IT support?**
A: Yes, monitoring runs 24/7/365 — systems are watched non-stop. Active support (help desk) is available Monday to Friday, 08:00-20:00 in the standard package, with the option to extend to 24/7 in the Business and Enterprise packages. Critical incidents (P1) get a 24/7 response whatever the package.

**Q: What does proactive monitoring cover?**
A: We monitor: availability of servers and services (ping, ports, URLs), performance (CPU, RAM, disk, network), security (access attempts, malware, SSL certificates), backup (status, size, last test), updates (missing security patches). Automatic alerts let us step in before users feel the impact.

**Q: How do you deal with cybersecurity problems?**
A: Our approach: prevention (firewall, enterprise antivirus, email filtering, staff training), detection (24/7 monitoring, vulnerability scanning, log analysis), response (isolate the threat, remove it, recover the data), reporting (incident analysis, measures to prevent a repeat). More about security.

**Q: What does preventive IT maintenance mean?**
A: Preventive maintenance includes: regular security and firmware updates, system clean-up (temporary files, old logs), performance tuning (defragmentation, optimisation), hardware checks (disk SMART status, temperatures, fans), backup testing (restore verification). It prevents 70% of IT problems before they happen.

**Q: How does remote support compare with on-site support?**
A: Remote (80% of cases): over a secure connection we access the computer or server and fix the problem in real time. Intervention time: minutes. On-site (20% of cases): needed for hardware installation, cabling and physical configuration. Intervention time for Pitești and Argeș: 4 hours at most.

**Q: Which equipment and systems do you monitor?**
A: We monitor: servers (physical and virtual), workstations, switches and routers, WiFi access points, network printers, NAS and SAN storage, UPS units, IP cameras, cloud services (Microsoft 365, Azure), web applications and databases. In practice, any device connected to the network.

**Q: How do you handle backup and data recovery?**
A: Our backup strategy follows the 3-2-1 rule: 3 copies of the data, on 2 different media, 1 off-site (cloud). We provide: automatic daily or hourly backup, incremental backup (to save space), encryption in transit and at rest, regular restore testing, and status reports. More about backup.

**Q: What happens if the company server goes down at night?**
A: 24/7 monitoring detects outages automatically. The on-call team gets an alert within 5 minutes. We intervene remotely straight away. If the problem needs a physical intervention, the on-call team travels to the site. While the system is down, users are automatically redirected to failover systems (where these are configured). We restore services in line with the SLA (P1 = 4 hours max).

**Q: How do you manage software updates and patches?**
A: We follow a structured process: assessment (we review the available patches), testing (in a test environment, never straight into production), planning (updates outside working hours), deployment (with a backup taken beforehand), verification (post-update testing). Critical security patches are applied within 48 hours.

**Q: Do you support Microsoft 365 and Google Workspace?**
A: Yes, both platforms. Microsoft 365: administration of Exchange Online, SharePoint, Teams, OneDrive, Azure AD, security policies, mailbox migration. Google Workspace: administration of Gmail, Drive, Calendar, Meet, organisational policies. We also handle migration between the two platforms (Gmail to M365 or the other way round).

**Q: How much does a monthly IT support subscription cost?**
A: The price depends on the number of users and devices, on what the service includes (help desk and monitoring, full support with maintenance, or 24/7 coverage with on-site response) and on the SLA level you choose. We bill per user or per device, at a fixed monthly price with no hidden costs. We prepare a tailored quote after taking a look at your infrastructure. Request a quote.

**Q: How do you move from an in-house IT team to outsourced support?**
A: The transition is gradual and risk-free: Stage 1: we document the existing infrastructure and take over access. Stage 2: we roll out monitoring and ticketing. Stage 3: the in-house team hands over the specific knowledge. Stage 4: independent operation with full Neoxis support. The whole process takes 2-4 weeks.

### IT Security

**Q: What is a cybersecurity audit?**
A: A security audit is a full assessment of the company's security posture: vulnerability scanning (network, servers, applications), review of access policies, firewall configuration analysis, verification of backup and disaster recovery, assessment of staff awareness (simulated phishing tests), and a GDPR and NIS2 compliance review. The result: a detailed report with prioritised risks and a remediation plan.

**Q: How do you protect the company against ransomware attacks?**
A: A multi-layered strategy: Prevention: 3-2-1 backup with an offline copy, enterprise antivirus with AI, advanced email filtering, rigorous patch management. Protection: network segmentation, principle of least privilege, MFA on every critical account. Detection: monitoring of suspicious behaviour, automatic alerting. Recovery: a tested disaster recovery plan, immutable backups.

**Q: What is GDPR and how does it affect your company?**
A: GDPR (the General Data Protection Regulation) requires any company that processes the personal data of EU citizens to follow strict rules: explicit consent, the right to erasure, breach notification within 72 hours, and a mandatory DPO in certain cases. Non-compliance can lead to fines of up to 4% of annual turnover. Neoxis provides GDPR advice and implementation.

**Q: What does a security incident response plan include?**
A: An incident response plan includes: identification (how we detect incidents), containment (how we limit the impact), eradication (how we remove the threat), recovery (how we restore services), lessons learned (how we prevent a recurrence). It also includes an escalation matrix, emergency contacts and communication templates.

**Q: How does endpoint protection work?**
A: Modern endpoint protection includes: next-generation antivirus with behaviour-based detection (not just signatures), EDR (Endpoint Detection & Response) for advanced threats, device management (security policies, disk encryption, application control), web filtering (blocking malicious sites). All of it managed centrally with real-time alerting.

**Q: What is NIS2 and who has to comply with it?**
A: NIS2 (Network and Information Security Directive 2) is the EU directive that broadens cybersecurity requirements. It applies to companies in essential sectors (energy, healthcare, transport, banking) and important sectors (manufacturing, food, digital). The requirements: risk assessment, security measures, incident reporting within 24 hours, supply chain security. Neoxis helps with NIS2 assessment and implementation.

**Q: How do you secure the company Wi-Fi network?**
A: The best practices we apply: WPA3 or WPA2-Enterprise with RADIUS authentication, segmentation (a separate network for guests and IoT), separate SSIDs (staff versus visitors), rogue AP detection, a captive portal for guests with terms of use, and full activity logging. We recommend enterprise-grade equipment (Ubiquiti, Cisco Meraki, Fortinet).

**Q: What is MFA and why does it matter?**
A: MFA (Multi-Factor Authentication) adds a further layer of security on top of the password: an authenticator app (Microsoft Authenticator, Google Authenticator), SMS, or a hardware key (YubiKey). It stops 99.9% of attacks based on compromised credentials. It is mandatory for: email, VPN, remote access, administration panels and privileged accounts.

**Q: How do you prevent phishing and social engineering?**
A: A combination of technology and training: Technology: advanced email filtering (anti-spam, AI-based anti-phishing), sandboxing for attachments, URL rewriting. Training: regular awareness sessions, phishing simulations (we send test emails and measure who clicks), clear policies for reporting suspicious emails. Incidents typically drop by 70-90% after six months of the programme.

**Q: What is a pentest and how often should one be run?**
A: A pentest (penetration test) simulates a real cyberattack in order to find vulnerabilities. The types: external (from the internet), internal (from the company network), web (web applications), social (phishing, physical access). Recommended frequency: once a year, or after major infrastructure changes. The cost depends on the type of test and the size of the perimeter being tested — we prepare a tailored quote once we have defined the objective and what exactly goes into the test.

**Q: How do you secure employees' remote access?**
A: Securing remote access: VPN (IPSec or SSL) with MFA authentication, Zero Trust (continuous verification of identity and device), secured RDP (never exposed directly to the internet), device compliance (checks for up-to-date antivirus and a patched OS), session management (automatic timeout, logging). More about VPN.

**Q: Which IT security standards do you follow?**
A: We work to: ISO 27001 (information security management), CIS Controls (18 prioritised controls), the NIST Cybersecurity Framework (Identify, Protect, Detect, Respond, Recover), GDPR (personal data protection) and NIS2 (security of networks and information systems). We apply these standards in a way that fits each client's size and industry.

### Cloud & Migration

**Q: What advantages does cloud migration bring?**
A: The main advantages: lower costs (no investment in your own hardware), scalability (you scale resources up or down instantly), accessibility (access from anywhere, on any device), redundancy (data is replicated automatically), automatic updates (no downtime for patching), built-in disaster recovery. Typical return: 20-40% savings in the first two years.

**Q: Which cloud solutions do you recommend?**
A: It depends on your needs: Microsoft Azure — ideal for companies already using Microsoft 365. Amazon AWS — the broadest range of services. Google Cloud — excellent for analytics and AI. Hybrid solutions — a mix of cloud and on-premises for sensitive data. Neoxis assesses your specific needs and recommends the best fit.

**Q: How long does a cloud migration take?**
A: It depends on complexity: Email (Exchange to M365): 1-2 weeks. File server to SharePoint or OneDrive: 2-4 weeks. Application servers to Azure or AWS: 4-8 weeks. Full infrastructure migration: 2-3 months. Every migration includes planning, testing, a parallel run and a cutover with minimal downtime.

**Q: Is the cloud safe for sensitive data?**
A: Yes. The major clouds (Azure, AWS, Google) offer better security than most private data centres: encryption in transit and at rest (AES-256), ISO 27001 and SOC 2 certification, GDPR compliance, geographic redundancy, 24/7 security teams. For ultra-sensitive data we offer client-side encryption, where not even the cloud provider can read the data.

**Q: What is a hybrid cloud solution?**
A: A hybrid solution combines on-premises infrastructure (at your site) with cloud services. For example: the servers holding sensitive data stay on site, while email, backup and non-critical applications run in the cloud. The advantage: you keep local control over critical data while gaining the flexibility of the cloud for everything else.

**Q: How is the cost of the cloud calculated?**
A: Cloud cost depends on: compute (processing power — vCPU, RAM), storage (space — SSD versus HDD, and volume), network (outbound traffic — inbound is free), licences (Windows Server, SQL Server). We provide a free estimate and continuous optimisation. The trick: reserved instances (a 1-3 year commitment) cut the cost by 30-60%.

**Q: What happens to my data if I change cloud provider?**
A: Your data is yours, whoever the provider is. All the major providers offer export and migration tools. Neoxis can handle the move between providers (for example AWS to Azure). We recommend: avoiding lock-in by using standard formats, keeping provider-independent backups, and documenting the architecture in full.

**Q: Microsoft 365 or Google Workspace — which should I choose?**
A: Microsoft 365: the right choice if your team uses advanced Excel, needs desktop applications (Word, PowerPoint) or integration with Active Directory. Google Workspace: the right choice for real-time collaboration, cloud-native companies and smaller budgets. Our recommendation: M365 for companies with 20+ employees or Windows and AD requirements; Google for start-ups and small companies.

**Q: How do you back up data held in the cloud?**
A: The cloud is not a backup in itself. Microsoft and Google delete data from the recycle bin after 93 days. We put in place a dedicated cloud-to-cloud backup (Acronis, Veeam) that saves: emails, OneDrive and SharePoint files, SharePoint sites and Teams. Daily backup, configurable retention (30 days to 7 years), granular restore (a single email or a whole account).

**Q: Can I move only part of my systems to the cloud?**
A: Absolutely — a partial migration is in fact the most common approach: Phase 1: email in the cloud (Microsoft 365). Phase 2: files and collaboration (SharePoint, OneDrive). Phase 3: backup in the cloud. Phase 4: application servers (if relevant). Each phase stands on its own. You can stop at any stage.

### IT Infrastructure

**Q: What does a complete IT infrastructure for a company include?**
A: A complete IT infrastructure includes: Network (switches, routers, WiFi access points, structured cabling), Servers (physical or virtual — AD, file server, applications), Workstations (desktops/laptops), Security (firewall, antivirus, backup), Communications (email, VoIP, video conferencing), Peripherals (printers, scanners, UPS units).

**Q: When is it time to replace IT equipment?**
A: The general rule: Workstations: 4-5 years. Servers: 5-7 years. Switches/Routers: 7-10 years. UPS units: 3-5 years (the batteries). Signs that replacement is due: falling performance, frequent failures, end of vendor support (no more security patches), incompatibility with newer software.

**Q: What is structured cabling and why does it matter?**
A: Structured cabling is a standardised network cabling system that connects every device in the building to a central patch panel. Why it matters: stable performance (unlike unreliable WiFi), minimal latency, security (it cannot be intercepted wirelessly), a service life of 15-20 years. We recommend Cat6/Cat6a for any new installation. The cost is calculated per network point and depends on the cable category, the distances involved and the structure of the building — we prepare a tailored quote after a site survey.

**Q: Physical server vs virtual server — which is better?**
A: Physical server: ideal for applications with extreme I/O requirements or specific licensing constraints. Virtual server (VM): ideal for almost everything else — flexibility, simple backup, efficient use of resources, easy migration. Our recommendation: in 90% of cases virtualisation is the right choice. A single physical server can host 5-15 virtual servers.

**Q: How do you design the network for a new company?**
A: Our process: 1) Needs analysis (number of users, applications, budget), 2) Network design (topology, VLAN segmentation, QoS), 3) Equipment selection (the best performance/price balance), 4) Structured cabling (Cat6a), 5) Installation and configuration, 6) Testing and documentation, 7) User training. Timeline: 1-4 weeks.

**Q: What is a UPS and why do I need one?**
A: A UPS (Uninterruptible Power Supply) is a battery-backed power source. It protects IT equipment against: power cuts (it keeps everything running for 15-60 minutes), voltage fluctuations (which damage hardware), surges (overvoltage protection). It is essential for servers, switches and critical workstations. A small investment (€200–1,000) against the cost of hardware repairs.

**Q: How do you optimise the performance of an existing network?**
A: Optimisation steps: 1) Network traffic audit (identifying bottlenecks), 2) VLAN segmentation (separating traffic by department), 3) QoS (prioritising VoIP/video traffic), 4) Upgrading switches to Gigabit/10G where needed, 5) WiFi optimisation (channel planning, band steering), 6) Local DNS caching. Typical result: a 40-200% improvement in perceived speed.

**Q: What IT equipment do you recommend for an office of 20-50 employees?**
A: A typical recommendation: Server: Dell PowerEdge T350/R350 or HP ProLiant ML30. Switch: HPE Aruba 1930/2530 or Cisco Catalyst 1000. WiFi: Ubiquiti UniFi AP (2-4 units). Firewall: Fortinet FortiGate 40F/60F. UPS: APC Smart-UPS 1500VA for the server. Backup: Synology NAS + Acronis Cloud. The total budget depends on the configuration you choose, the number of users and the level of redundancy — we prepare a tailored quote based on your actual requirements.

**Q: What is Active Directory and why do I need it?**
A: Active Directory (AD) is Microsoft's system for centrally managing users, computers and security policies. Benefits: single sign-on (one account for the PC, email and applications), security policies (complex passwords, automatic screen lock), centralised management (software deployment, printer configuration for every user), auditing (who accessed what). Recommended from 10 users upwards.

**Q: How do you manage enterprise WiFi?**
A: We deliver enterprise WiFi end to end: Site survey (coverage analysis, interference detection), Design (optimal access point placement, channel planning), Equipment (Ubiquiti UniFi, Cisco Meraki or Fortinet), Configuration (WPA2-Enterprise/WPA3, guest VLAN, band steering, seamless roaming), Monitoring (dashboards, alerting), Management (centralised controller). We establish coverage through a site survey before implementation and verify it with measurements after the network goes live.

### Backup & Data Recovery

**Q: What is the 3-2-1 backup rule?**
A: The 3-2-1 rule is the gold standard for data protection: 3 copies of the data (the original plus 2 backups), 2 different storage media (a local server and the cloud, for example), 1 off-site copy (in another physical location or in the cloud). This strategy covers every scenario: hardware failure, ransomware, theft, fire, flooding.

**Q: What backup solutions do you recommend?**
A: Our recommendations: Local backup: Synology NAS with Active Backup for Business (free and excellent). Cloud backup: Acronis Cyber Protect (all-in-one), Veeam Backup (enterprise). Microsoft 365 backup: Acronis Cloud Backup for M365. NAS backup: Synology Hyper Backup with C2 Cloud or Backblaze B2. Every solution includes AES-256 encryption.

**Q: How often should backups be run?**
A: The frequency depends on how critical the data is: Critical databases: hourly or in real time (replication). Working files: daily (an incremental backup in the evening). Full system images: weekly. Email: daily. The rule: how much data can you afford to lose? If the answer is “one day”, back up daily. If it is “one hour”, back up hourly.

**Q: What are RTO and RPO?**
A: RPO (Recovery Point Objective) = how much data you can afford to lose. If the backup runs daily, the RPO is 24 hours (you lose at most one working day). RTO (Recovery Time Objective) = how quickly services have to be back. If the RTO is 4 hours, you must be operational within 4 hours of a disaster. Neoxis helps you define the right RPO and RTO for each system.

**Q: How do you test that backups actually work?**
A: We test regularly through: automatic verification (a hash check on every backup), a monthly test restore (we restore random data and check its integrity), a quarterly DR drill (we simulate a full disaster and measure the real RTO), reporting (daily backup status, alerts on failures). 30% of the companies that never test their backups discover they are corrupted at the moment they need them.

**Q: What is a Disaster Recovery plan?**
A: A DR plan documents: which systems must be restored first, how the restore is carried out step by step, who is responsible for each stage, where the backups are (locations, credentials), when each system has to be back (RTO per system), how we communicate with the team and with customers while services are down. Without a plan, recovery time is 3-5 times longer.

**Q: Cloud backup vs local backup — which is better?**
A: Local backup (NAS): fast restores (at local network speed), a fixed cost (no monthly fees), full control. Cloud backup: automatic off-site protection, unlimited scalability, accessible from anywhere. Our recommendation: both. Local backup for fast restores, cloud for protection against physical disasters (fire, theft). That is the 3-2-1 rule.

**Q: How do you protect backups against ransomware?**
A: Anti-ransomware strategies for backups: immutable backups (backups that cannot be altered or deleted for a set period), air-gapped backup (a copy disconnected from the network), versioning (we keep several versions, not just the latest), separate credentials (the backup uses an account outside the domain), regular restore testing. Modern ransomware actively targets backups — protecting them is critical.

**Q: How much does a professional backup solution cost?**
A: The cost depends on the volume of data, on the number of users and servers, on how far back you need to be able to go (the retention period) and on the architecture you choose. The usual components: the local hardware (a NAS with disks), the backup software licensing (per socket, per virtual machine or per device), the cloud storage for the off-site copy and, separately, backup for Microsoft 365 — which is not included in the Microsoft subscription. We recommend the 3-2-1 rule: three copies, on two different media, one of them off-site. We prepare a tailored quote after assessing the data that needs protecting.

**Q: How do you recover data after an incident?**
A: The recovery process: 1) Assessing the situation (what was lost and why), 2) Containment (stopping it from spreading if it is ransomware), 3) Identifying the best backup (the most recent valid one), 4) Restoring (granular — specific files — or complete — an entire server), 5) Checking the integrity of the restored data, 6) Incident report and preventive measures.

### Licences & Compliance

**Q: What types of Microsoft 365 licence are there?**
A: The main plans: Business Basic (€6/user/month — web apps, email, Teams, 1TB OneDrive), Business Standard (€12/user/month — plus the desktop Office applications), Business Premium (€22/user/month — plus advanced security, Intune, Azure AD P1). Enterprise: E3/E5 for companies with 300+ users. Neoxis helps you choose the right plan for your number of users and your actual security needs.

**Q: What is a software licence audit and why do I need one?**
A: An audit checks whether all the software in use is correctly licensed. Why: to avoid fines (BSA and Microsoft can audit at any time, with fines starting at €1,000 per licence), to identify unused licences (typical savings of 15-30%) and to stay legally compliant. Neoxis runs a complete audit: a software inventory, a comparison against the licences you own, and recommendations for optimisation.

**Q: How do you optimise software licensing costs?**
A: Optimisation strategies: Rightsizing (downgrading users who never touch the Premium features), Removing duplicates (dropping unused licences), Volume licensing (discounts on bulk purchases), Open-source alternatives (LibreOffice, Linux where they fit), Annual vs monthly (an annual subscription is 15-20% cheaper), Academic/nonprofit (discounts of 50-90% if you qualify).

**Q: What are the risks of using unlicensed software?**
A: The major risks: Legal: fines from the BSA or the vendors (€1,000–10,000 per licence), Security: pirated software frequently carries malware, Functionality: no security updates, Reputation: being listed in the BSA register, Business: being unable to bid for public tenders. Our advice: a full audit followed by regularisation — it costs far less than the fines.

**Q: What is Volume Licensing and how does it help us?**
A: Volume Licensing lets you buy software licences in large quantities at reduced prices. Microsoft programmes: CSP (Cloud Solution Provider) — a flexible monthly subscription, ideal for SMEs. Open License — a discounted purchase (minimum 5 licences). Enterprise Agreement — for large companies (250+ PCs), with the deepest discounts. We help you choose the right programme for your number of users and for your budget.

**Q: How do you handle licences for employees who leave?**
A: A standard process: 1) Disabling the user account (immediately on departure), 2) Reassigning the licence (to another employee, or releasing it), 3) Backing up the user's data (email, files), 4) Revoking device access, 5) Updating the licence inventory. With Microsoft 365 the licences are per user and can be reassigned instantly — no money is lost.

**Q: What free or open-source alternatives do you recommend?**
A: Viable alternatives: LibreOffice (replaces Microsoft Office — free and compatible), Thunderbird (email client), 7-Zip (archiving — replaces WinRAR), GIMP (image editing — replaces Photoshop), Linux (servers — saves Windows Server licences). A word of caution: not every alternative is suitable — we check compatibility with your existing applications before recommending anything.

**Q: How do you migrate from perpetual licences to a subscription?**
A: The transition is gradual: 1) An inventory of current licences (what expires, what is perpetual), 2) A three-year cost analysis (perpetual vs subscription), 3) A phased migration (move to a subscription as the perpetual licences expire), 4) User training on the new features. The advantage of a subscription: always the latest version, support included, cloud functionality.

### Pricing & Contracts

**Q: What billing models are available?**
A: We offer 3 models: Per user/month (the most popular — a fixed price per employee, everything included), Per device/month (ideal if you have more devices than employees), Fixed project price (for one-off implementations — a clear budget, no surprises). All three include monthly reporting and a contractual SLA.

**Q: Are there any hidden costs?**
A: No. Transparency is one of our core values. The quote states clearly which services are covered, which SLAs apply and what falls outside the scope, if anything. Possible additional costs (always announced clearly in advance): new hardware, software licences, special projects such as migrations or implementations. No surprise costs — anything extra needs your approval.

**Q: What is the minimum contract duration?**
A: We keep it as flexible as possible: No minimum term (a monthly contract you can end with 30 days' notice), Annual contract (10-15% discount, our recommendation), Two-year contract (15-20% discount). For one-off projects: a fixed-price quote with no long-term commitment. We aim to keep you through quality, not through contract clauses.

**Q: What happens if I am not satisfied with the services?**
A: We offer a satisfaction guarantee: if you are not happy within the first 30 days, you can terminate without penalty. After that period, termination takes 30 days' notice. We ensure a smooth handover: documentation, credentials and training for the incoming team.

**Q: How does issue escalation work?**
A: A clear escalation matrix: Level 1 (Help Desk): resolved directly or escalated within 30 minutes. Level 2 (Senior Tech): picked up within 1 hour, resolved or escalated within 4 hours. Level 3 (Engineer/Manager): picked up within 2 hours, in direct contact with the client. Management: involved for major incidents or complaints. Every client has a dedicated Technical Account Manager.

**Q: Do you offer discounts for more users?**
A: Yes, the discount is progressive: 1-10 users: standard price. 11-25 users: -10%. 26-50 users: -15%. 51-100 users: -20%. 100+ users: a tailored quote. A further 10-15% applies to annual contracts. The discounts are applied automatically, with nothing to negotiate. Request a tailored quote.

**Q: What does the monthly activity report include?**
A: The standard monthly report includes: Executive Summary (a one-page overview), Tickets (opened, resolved, pending — with charts), SLA Compliance (response times against the contractual SLA), Security (threats blocked, patch status), Availability (uptime per system), Recommendations (optimisations, warnings), Costs (a billing summary). PDF format, delivered within the first five working days of the month.

**Q: How do you compare with other IT companies in Pitești?**
A: What sets us apart: Transparency (monthly reports, no hidden costs), Contractual SLA (with penalties — not just promises), Proactivity (24/7 monitoring, preventive maintenance — not only reactive fixes), Certifications (ISO 9001, ISO 27001), End-to-end coverage (from consultancy and infrastructure to automation and AI solutions). We are not the cheapest, but we work transparently and we commit to our SLA in the contract.

**Q: Do you offer a free initial consultation?**
A: Yes! The first consultation is 100% free and with no obligation. It covers: a discussion of your company's needs (30-60 minutes), a preliminary assessment of your current IT situation, general recommendations and an overview of the service options. You can book it through the contact form or by phone at +40 736 132 484.

**Q: Can I change my service package during the contract?**
A: Yes, the packages are fully flexible: you can upgrade at any time (it takes effect immediately), downgrade with 30 days' notice, and add or remove users every month. There are no penalties for changes. Billing adjusts automatically from the following month. That flexibility is a major advantage of our subscription model over hiring in-house staff.

### Software Development & Automation

**Q: How much does a custom software application cost?**
A: The price depends on the complexity of the process, not on the number of screens. A simple internal application (one workflow, a few users, no integrations) usually starts at a few thousand euro, while a business system with several modules, roles and integrations reaches tens of thousands. We work in two steps: a separately priced technical analysis that ends with a specification and a firm estimate, and then the development itself. That way you know the real cost before committing to the project. Ask for an estimate.

**Q: How long does it take to develop an application?**
A: The technical analysis generally takes between one and three weeks. After that, a simple internal application is ready in 4–8 weeks, while a complex system with integrations and data migration takes 3–6 months. We deliver in two-week iterations, so you see a working version long before the end of the project and can change priorities along the way without starting over.

**Q: What can actually be automated in a company?**
A: The best return comes from automating what repeats daily and is done by hand today: generating and sending documents (quotes, invoices, delivery notes), capturing orders from email or the online shop into the ERP, internal approvals (leave, purchasing, expenses), recurring management reports and data synchronisation between accounting, CRM and stock. The rule of thumb: if a person copies data from one system into another, the process can be automated.

**Q: Who owns the source code of the application?**
A: You do. At the end of the project you receive the complete source code, the technical documentation and access to the repository, and the intellectual property rights over the custom-built application are transferred to you by contract. We use established open-source technologies and hosting of your choice, precisely so that you do not depend on us. If you decide to continue with another team, you can do so without losing anything.

**Q: Can it be integrated with our ERP or accounting software?**
A: Yes, in most cases. If the existing system has an API or supports file import/export, we can build a two-way integration: orders, invoices, stock and business partners synchronise automatically, with no manual re-entry. We have worked with accounting and ERP platforms used in Romania, with online shops and with courier services. We verify feasibility during the analysis phase, before promising anything.

**Q: What happens after delivery? Do you offer maintenance?**
A: Go-live is followed by a warranty period during which we fix any reported defect free of charge. After that you can continue with a maintenance and continuous development contract: security updates, monitoring, backup, user support and a monthly allowance of hours for new features, with a response time agreed in the SLA. Business applications are never definitively "finished" — they change as the company changes. See also our IT support services.

**Q: How does the collaboration work and what must we prepare?**
A: We need three things: a contact person who knows the process and can make decisions, access to the existing systems (or their documentation) and a list of what does not work today. The rest is on us: user interviews, process mapping, specification, estimate and delivery in iterations. Every two weeks you get a 30-minute demo and can re-prioritise. You do not need technical knowledge to run the project.

### AI & Digital Marketing

**Q: How can a small company use artificial intelligence?**
A: Not through large projects, but through three or four targeted automations. The best return for a company under 50 employees comes from: a website chatbot that answers repetitive questions and qualifies enquiries, automatic processing of documents received by email (invoices, orders, CVs) and an internal assistant trained on the company's procedures. We start with a single use case, measure it for two months and only extend it if it produced a real saving of time.

**Q: What data is needed to implement an AI solution?**
A: Less than most people expect. For an assistant that answers questions, the material you already have is enough: website pages, quotes, manuals, internal procedures, the history of customer questions. For a solution that makes predictions (demand, stock, payment risk) you need historical data covering at least 12–24 months, exportable from the ERP or accounting system. We first assess the available data and tell you honestly whether it is sufficient or not.

**Q: How much does implementing a chatbot cost?**
A: A chatbot trained on your own content, integrated into the website and forwarding enquiries by email is usually implemented in 2–4 weeks, with an initial cost in the range of a few thousand euro. On top of that comes a monthly cost made up of model usage (billed per use, typically tens of euro per month at low volumes) and content maintenance. We present both components separately, so you know exactly what you pay once and what you pay every month.

**Q: Does our company data stay confidential if we use AI?**
A: Yes, if the solution is built correctly. From the start we define which data leaves the company and which never does. For sensitive information we use models hosted in the European Union or even inside your own infrastructure, with the option not to use your data for training the provider's models. We document the data flow, the legal basis and the retention period, so the solution can pass a GDPR audit. See also the IT security questions.

**Q: What results can I expect from marketing automation and SEO?**
A: Marketing automation produces results quickly, because it works on the enquiries you already have: within 1–2 months you see a higher response rate and fewer lost leads. SEO is a medium-term channel — the first technical improvements show in 4–8 weeks, but consistent growth in organic traffic appears after 4–6 months of content and optimisation. We report monthly on business indicators (enquiries, cost per lead, conversion), not only on Google rankings.

## Blog Articles

- [Windows 10: extended support expires on 13 October 2026](https://neoxis.ro/blog/windows-10-esu-expira-octombrie-2026) - On 13 October 2026 the Extended Security Updates for Windows 10 end for good. The options you have for the computers that cannot move to Windows 11.
- [AI Act: from 2 August 2026 your chatbot must say it is AI](https://neoxis.ro/blog/ai-act-chatbot-obligatii-transparenta-2026) - From 2 August 2026, chatbots must disclose that they are AI, and generated content must be marked. What your company's obligations are and what was postponed.
- [A chatbot in 2026: what it can do, what it costs and what the AI Act asks](https://neoxis.ro/blog/chatbot-firma-2026-cost-ai-act) - What a chatbot can realistically do for a small company, what its real cost is made of and the transparency obligations the AI Act brings from 2 August 2026.
- [AI in marketing: what is measurable and what is just noise](https://neoxis.ro/blog/ia-in-marketing-masurabil-vs-zgomot) - A simple filter for “AI marketing” offers: which uses produce verifiable numbers, which are just noise and how to run a measurable pilot in 90 days.
- [AI agents or classic automation: when you need each one](https://neoxis.ro/blog/agenti-ai-vs-automatizare-clasica) - A flow with fixed rules or an AI agent that decides on its own? The differences in cost, risk and control — and four questions that make the choice for you.
- [NIS2 in 2026: your company is exempt, but your client is not](https://neoxis.ro/blog/nis2-2026-furnizor-lant-aprovizionare) - Companies under 50 employees are exempt from NIS2, yet large clients demand security policies, backups and an incident plan by contract. What do you tell them?
- [Backups alone no longer save you: what to add on top of 3-2-1](https://neoxis.ro/blog/dubla-extorcare-backup-3-2-1) - Today's ransomware steals your data before encrypting it, so restoring from backup does not stop the blackmail. The layers to add on top of the 3-2-1 rule in 2026.
- [MFA is not enough: the attacks that bypass authentication](https://neoxis.ro/blog/mfa-ocolit-atacuri-autentificare-doi-pasi) - Two-step authentication stops many attacks, but not the ones built specifically to bypass it: phishing proxies, MFA fatigue, session theft. What to do concretely.
- [33,000 attacks disguised as AI tools: how to stop them](https://neoxis.ro/blog/atacuri-deghizate-unelte-ai-control-aplicatii) - In the first four months of 2026, over 33,300 attacks on SMEs were disguised as popular AI tools. How to control what your employees install.
- [AI-written phishing: why classic training is no longer enough](https://neoxis.ro/blog/phishing-generat-de-ai-instruire-angajati) - 82.6% of phishing emails contain AI-generated text, without the mistakes we used to look for. How to train your employees so it genuinely counts.
- [Which processes to automate first in a company of 20–50 employees](https://neoxis.ro/blog/automatizare-procese-firma-20-50-angajati) - Invoicing, quoting, onboarding, reporting: how to pick the first process to automate in a company of 20–50 employees and avoid the mistakes that bury the project.
- [Digitalisation funds 2026: 20,000–100,000 EUR through PNRR](https://neoxis.ro/blog/fonduri-digitalizare-imm-2026-cheltuieli-eligibile) - PNRR grants of 20,000–100,000 EUR, regional calls of up to 200,000 EUR and other 2026 sources: which IT expenses are usually eligible and how to prepare.
- [What a day of downtime really costs a Romanian SME](https://neoxis.ro/blog/cost-zi-nefunctionare-imm-romania) - There is no universal figure for the cost of a day of downtime, but you can calculate yours in 30 minutes. The formula, the hidden costs and how to reduce it.
- [What a custom application costs in 2026 — and when it is not worth it](https://neoxis.ro/blog/cost-aplicatie-la-comanda-2026) - Nobody can honestly quote a price without analysis. We show what the cost of a custom application is made of, what moves it and when standard software is better.
- [Microsoft 365 or Google Workspace for a Romanian SME](https://neoxis.ro/blog/microsoft-365-vs-google-workspace-imm) - Both suites do the job — the difference is the fit with how your people work. The criteria that matter, the real 3-year cost and the migration traps.
- [Cloud or on-premises server in 2026: the total 5-year cost](https://neoxis.ro/blog/cloud-vs-server-local-cost-5-ani) - A paid-off server looks free, the cloud subscription shows up monthly — and both impressions lie. Every cost line over 5 years, for an honest comparison.
- [IT audit: what it checks, how long it takes, what you get](https://neoxis.ro/blog/audit-it-ce-verifica-cat-dureaza) - What an IT audit checks point by point, how it runs without stopping the business, how long it usually takes and what a genuinely useful report looks like.
- [In-house IT employee or outsourcing: the full 3-year calculation](https://neoxis.ro/blog/angajat-it-intern-vs-externalizare-calcul-3-ani) - The “salary vs. subscription” comparison lies. We show every cost line of an in-house IT employee and of outsourcing, so you can run the 3-year numbers yourself.
- [SAF-T for small companies: what D406 means for your ERP](https://neoxis.ro/blog/saf-t-d406-firme-mici-erp) - D406 has reached small companies too: the SAF-T file is filed monthly or quarterly, in XML. What data it requires, what your ERP must be able to do, where to start.
- [e-Factura 2026: 5 business days and B2C included](https://neoxis.ro/blog/e-factura-2026-cinci-zile-lucratoare-b2c) - From 1 January 2026, invoices go into RO e-Factura within 5 business days, and B2C is included. What to check in your invoicing software instead of trusting luck.

## Contact
For inquiries: https://neoxis.ro/contact
Phone: +40 736 132 484
Email: office@neoxis.ro