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Urmăm un proces structurat: evaluare (analizăm patch-urile disponibile), testare (pe un mediu de test, nu direct în producție), planificare (actualizări în afara orelor de lucru), implementare (cu backup prealabil), verificare (testare post-update). Patch-urile critice de securitate se aplică în max 48 de ore.

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What IT support levels do you offer? Do you offer 24/7 IT support? What is the SLA response time? How much does monthly IT support cost? Remote and on-site support options?
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