Privacy Policy

1. General information

The confidentiality of your personal data is a priority for Neoxis IT SRL, with its registered office at Str. C.A. Rosetti nr. 5, Pitești, Argeș, tax ID: RO35291883, trade register no.: J2016001809034.

This privacy policy describes how we collect, use, store and protect the personal data of our visitors and clients, in accordance with the General Data Protection Regulation (GDPR - EU Regulation 2016/679).

2. Personal data collected

We collect the following categories of personal data:

Identification data: surname, first name, email address, telephone number
Browsing data: IP address, browser type, pages visited, duration of the visit
Form data: the information submitted through the contact form or the quote request form
Cookies: information collected automatically through cookies and similar technologies (see the Cookie Policy)

3. Purposes of the processing

Personal data is processed for the following purposes:

Providing the services requested and managing the contractual relationship
Answering the questions and requests received through the contact form
Sending commercial communications (only with your explicit consent)
Improving the website and the user experience
Statistical analysis of website traffic (through Google Analytics)
Meeting our legal obligations

4. Legal basis for the processing

We process personal data on the following legal bases:

Consent: for non-essential cookies and marketing communications
Performance of a contract: for providing the services requested
Legitimate interest: for improving our services and securing the website
Legal obligation: for complying with the applicable legislation

5. Retention period

Personal data is stored for as long as is necessary to fulfil the purposes for which it was collected:

Contact form data: 12 months from the last interaction
Contractual data: for the duration of the contract + 5 years (legal obligation)
Cookies: for the periods set out in the Cookie Policy
Server logs: 90 days

6. Your rights

Under the GDPR, you have the following rights:

Right of access - you may request a copy of the personal data we hold about you
Right to rectification - you may request the correction of inaccurate or incomplete data
Right to erasure - you may request the deletion of your personal data ("the right to be forgotten")
Right to restriction of processing - you may request that the processing of your data be limited
Right to data portability - you may request that your data be transferred to another controller
Right to object - you may object to the processing of your data in certain circumstances
Right to withdraw consent - at any time, without affecting the lawfulness of the processing carried out beforehand

To exercise these rights, you can contact us at: office@neoxis.ro

7. Data security

We implement appropriate technical and organisational measures to protect personal data, including:

SSL/TLS encryption for all data transmissions
Role-based restricted access to personal data
Continuous monitoring of IT systems
Regular backups and disaster recovery plans

8. Data transfers

Personal data may be transferred to third parties only in the following situations:

Hosting and IT infrastructure providers (servers located in the EU)
Google Analytics (with IP anonymisation enabled)
Public authorities, where required by law

9. Complaints

If you consider that your rights have been infringed, you have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP), www.dataprotection.ro.

10. Contact

For any question about this privacy policy, you can contact us at:

Email: office@neoxis.ro
Telephone: +40 736 132 484
Address: Str. C.A. Rosetti nr. 5, Pitești, Argeș

Last updated: 7 March 2026