Pricing & Contracts
Total transparency: how pricing, contracts and billing work.
🔍
We offer 3 models: Per user/month (the most popular — a fixed price per employee, everything included), Per device/month (ideal if you have more devices than employees), Fixed project price (for one-off implementations — a clear budget, no surprises). All three include monthly reporting and a contractual SLA.
No. Transparency is one of our core values. The quote states clearly which services are covered, which SLAs apply and what falls outside the scope, if anything. Possible additional costs (always announced clearly in advance): new hardware, software licences, special projects such as migrations or implementations. No surprise costs — anything extra needs your approval.
We keep it as flexible as possible: No minimum term (a monthly contract you can end with 30 days' notice), Annual contract (10-15% discount, our recommendation), Two-year contract (15-20% discount). For one-off projects: a fixed-price quote with no long-term commitment. We aim to keep you through quality, not through contract clauses.
We offer a satisfaction guarantee: if you are not happy within the first 30 days, you can terminate without penalty. After that period, termination takes 30 days' notice. We ensure a smooth handover: documentation, credentials and training for the incoming team. Our track record: a client retention rate above 95%.
A clear escalation matrix: Level 1 (Help Desk): resolved directly or escalated within 30 minutes. Level 2 (Senior Tech): picked up within 1 hour, resolved or escalated within 4 hours. Level 3 (Engineer/Manager): picked up within 2 hours, in direct contact with the client. Management: involved for major incidents or complaints. Every client has a dedicated Technical Account Manager.
Yes, the discount is progressive: 1-10 users: standard price. 11-25 users: -10%. 26-50 users: -15%. 51-100 users: -20%. 100+ users: a tailored quote. A further 10-15% applies to annual contracts. The discounts are applied automatically, with nothing to negotiate. Request a tailored quote.
The standard monthly report includes: Executive Summary (a one-page overview), Tickets (opened, resolved, pending — with charts), SLA Compliance (response times against the contractual SLA), Security (threats blocked, patch status), Availability (uptime per system), Recommendations (optimisations, warnings), Costs (a billing summary). PDF format, delivered within the first five working days of the month.
What sets us apart: Transparency (monthly reports, no hidden costs), Contractual SLA (with penalties — not just promises), Proactivity (24/7 monitoring, preventive maintenance — not only reactive fixes), Certifications (ISO 9001, ISO 27001), Experience (10+ years, 150+ clients). We are not the cheapest, but we offer the best value for money in the region.
Yes! The first consultation is 100% free and with no obligation. It covers: a discussion of your company's needs (30-60 minutes), a preliminary assessment of your current IT situation, general recommendations and an overview of the service options. You can book it through the contact form or by phone at +40 736 132 484.
Yes, the packages are fully flexible: you can upgrade at any time (it takes effect immediately), downgrade with 30 days' notice, and add or remove users every month. There are no penalties for changes. Billing adjusts automatically from the following month. That flexibility is a major advantage of our subscription model over hiring in-house staff.