IT Outsourcing
How IT service outsourcing works and what advantages it brings to your company.
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IT Outsourcing means outsourcing the IT department in full. Neoxis becomes your IT team and manages everything: infrastructure, security, licences, strategy. IT Support means help with specific issues (help desk, monitoring). Outsourcing includes support, but adds proactive and strategic management. Outsourcing details.
Practically all of them: server and network administration, help desk and user support, 24/7 monitoring, backup and disaster recovery, cybersecurity, software licence management, hardware procurement, strategic IT planning, GDPR and NIS2 compliance, employee training.
The transition happens in 3 stages: 1) Onboarding (2-4 weeks) — we document everything, take over access and run an audit. 2) Transition period — we run in parallel with the existing team. 3) Full management — we take over completely. Throughout, the SLA is active and we have a documented continuity plan.
Cost: you save 30-50% compared with full-time staff (salary, taxes, training, leave, equipment). Expertise: access to a whole team of specialists instead of 1-2 people. Availability: 24/7 support instead of fixed working hours. Scalability: you adjust services instantly instead of running slow recruitment. Risk: a contractual SLA instead of dependence on individuals.
We use professional monitoring systems that track round the clock: server and service availability, network performance, disk space, CPU and RAM usage, backup status, SSL certificate expiry, unauthorised access attempts. Automatic alerts let us step in proactively, most of the time before users are affected.
The Business Continuity plan includes: automatic backup (local plus cloud, tested regularly), a Disaster Recovery Plan (documented procedures, defined RTO and RPO), redundancy (failover servers, backup internet links), regular drills (we test the full plan every year). The goal: your business keeps running even in the worst scenarios.
We provide full compliance support: GDPR — personal data audit, protection policies, external DPO. NIS2 — risk assessment, technical security measures, incident reporting. We document every process and keep the compliance records ready for any inspection.
Outsourcing is not just "fixing problems" — it is a strategic partnership. It includes: a quarterly infrastructure review, optimisation recommendations, annual IT budgeting, evaluation of new technologies, and a modernisation roadmap. In practice, you get an external IT director without the cost of a C-level hire.
The process takes 2-6 weeks: Weeks 1-2: audit and documentation, handover of credentials and access. Weeks 3-4: monitoring rollout, ticketing setup, training for the client team. Weeks 5-6: full operation with weekly reporting. Throughout, the existing team stays on as a fallback.
Our standard SLAs: guaranteed uptime: 99.9%. Response to critical incidents: 30 min. Response to standard issues: 2 hours. Resolution of standard issues: 8 hours. Reporting: detailed, monthly. Contractual penalties apply if we miss the SLA. Custom SLAs are available for special requirements.
We provide full licence management: a centralised inventory of every licence, monitoring of expiry dates and compliance, cost optimisation (downgrading or upgrading to the right plans), purchasing through authorised distributors, transparent reporting. We prevent both under-licensing (a legal risk) and over-licensing (wasted money). More about licensing.
Yes, the co-managed IT model is very popular. Your in-house team handles day-to-day tasks, while we provide 24/7 monitoring, level 2-3 support, security, backup and strategic advice. It is the ideal fit for companies with 1-2 internal IT staff who need extra expertise.
We offer three models: a fixed monthly subscription (price per user or per device — the most popular), tiered packages (Basic, Business, Enterprise — with different services), and pay-per-use (you pay only for what you use — ideal for small companies). All prices are transparent, with no hidden costs. Pricing details.
Our contracts have no lock-in clauses. If you decide to return to an in-house team: we ensure a smooth transition (2-4 weeks), we hand over all documentation and credentials, we train the new team, and we provide 30 days of post-transition support. Our aim is partnership, not dependence.
The monthly report includes: an Executive Summary (the overall state of IT), tickets resolved (number, type, average resolution time), SLA compliance (uptime, response times), security (threats blocked, vulnerabilities fixed), recommendations (optimisations, upgrades needed), budget (current costs and forecasts).
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IT Outsourcing
Complete outsourcing of IT services: infrastructure management, help desk, monitoring and 24/7 support.
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