General Questions
Frequently asked questions about Neoxis IT, our services and how we work.
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Neoxis IT offers five main service categories: AI & Digital Marketing (chatbots, AI-driven automation, measurable digital marketing), Software Development & Automation (custom applications, process automation, integrations), IT Consultancy (audits, strategy, procurement), IT Outsourcing (full outsourcing of your IT department) and IT Support (help desk, 24/7 monitoring, maintenance). Every service can be tailored to the specific needs of your company. See all our services.
Our office is in Pitești, Argeș county, but we work with clients in Romania and in any other country. Support, administration and automation projects are delivered fully remotely. We provide on-site support in the Pitești-Argeș area, and for large projects our team can travel anywhere in the country. IT services in Pitești | IT services in Argeș.
You can request a quote through several channels: by filling in the contact form, by calling +40 736 132 484 or by emailing office@neoxis.ro. A consultant will review your needs and come back with a tailored proposal within a maximum of 24 working hours.
We work with a wide range of organisations: SMEs (10-250 employees), large corporations and public institutions. We have experience in industries such as healthcare, retail, manufacturing, accounting, tourism, logistics and education. Every solution is adapted to the size and specifics of the business.
It depends on the type of request: for critical incidents (servers down, security) — 30 minutes at most. For standard issues — 2 hours at most. For non-urgent requests — 8 working hours at most. All these times are defined in the contractual SLA.
We provide both. Around 80% of IT issues can be solved remotely over a secure connection. For situations that require physical intervention (hardware installation, cabling, equipment configuration), we come on site. Clients in Pitești and Argeș get an on-site response within 4 hours at most.
Neoxis IT works under two certified management systems: ISO 9001 (quality management) and ISO 27001 (information security). Beyond certifications, what counts in practice is the team's hands-on experience with infrastructure, networking, cloud and security — and the continuous training we invest in.
We offer flexible contracts: monthly (no minimum commitment), annual (with a 10-15% discount) or per project (agreed fixed price). Every contract includes a clearly defined SLA, monthly reporting and the option to adjust the services. More about contracts.
Three main things: 1) A tailored approach — we do not sell off-the-shelf solutions, we analyse each company's specific needs. 2) Full transparency — detailed monthly reports, no hidden costs. 3) A long-term partnership — we are not just a supplier, but the technology partner that grows with your business. Why Neoxis IT?
Yes. We work remotely with clients in Romania and in any other country — configuration, administration, support and automation projects are all delivered fully remotely. For work that requires a physical presence (hardware installation, cabling, equipment configuration) we travel within Pitești and Argeș county, and for projects we also travel across the rest of the country. IT services in Romania.
You have several options: Phone: +40 736 132 484 (priority line for clients), Email: office@neoxis.ro (automatic ticketing), Client portal with real-time ticket tracking. Clients under contract also get a dedicated channel with priority response.
Yes. We supply and administer HP, Dell, Lenovo, Cisco, Fortinet, Acronis and Bitdefender equipment and software, bought through authorised distributors. We pick the vendor to fit what you need, keep track of the warranties and handle the manufacturer relationship for you.
We have extensive experience in: Healthcare (clinics, medical practices), Retail (shops, chains), Manufacturing (factories, workshops), Accounting (accounting and advisory firms), Tourism (agencies, hotels), Logistics (transport, warehousing). See the industries we serve.
Yes, we run tailored training sessions on topics such as cybersecurity (phishing awareness), using Microsoft 365, IT best practice and GDPR awareness. Training can be delivered on site or online, adapted to your team's level.
It depends on complexity: Simple projects (email setup, VPN) — 1-3 days. Medium projects (server migration, backup rollout) — 1-2 weeks. Complex projects (full cloud migration, new infrastructure) — 1-3 months. We always agree a clear timeline before we start.