IT Support
NEOXIS provides responsive and transparent IT support for your business
Our Professional IT Support service provides your company with a dedicated team of IT specialists who handle all technical issues, so you can focus on what truly matters — growing your business.
Why do you need professional IT support?
In a world where technology drives business, every minute of downtime means financial losses and unhappy customers. Our support team guarantees:
- Maximum 30-minute response time for critical incidents
- Proactive 24/7 monitoring of your entire IT infrastructure
- Fast resolution of technical issues, from simple to complex
- Preventive maintenance to prevent problems before they occur
How does it work?
We provide multi-level IT support, tailored to your company's needs:
- Level 1 — Help Desk: User assistance, password resets, email issues, printers, connectivity
- Level 2 — Technical Support: Server configuration, networks, VPN, backup, security
- Level 3 — Engineering: Infrastructure architecture, migrations, complex projects
Support channels
Our team is accessible through multiple channels:
- Dedicated phone line (priority for clients)
- Email with automatic ticketing and tracking
- Remote desktop for rapid interventions
- On-site when the situation requires it
What this service includes
Help Desk & User Assistance
Level 1 technical support for your employees: password resets, email configuration, software issues, printers and peripherals.
Proactive 24/7 Monitoring
We monitor servers, networks, applications and critical services around the clock. Automated alerts allow us to intervene before issues arise.
Server & Network Administration
Configuration, updates and maintenance of Windows/Linux servers, switches, routers, access points and network infrastructure.
Backup & Disaster Recovery
Implementation and management of automated backup solutions (local + cloud), disaster recovery plans and periodic testing.
Cybersecurity
Firewall management, enterprise antivirus, email spam/phishing filtering, vulnerability scanning and security incident response.
Microsoft 365 Administration
Complete configuration and management: Exchange Online, SharePoint, Teams, OneDrive, Azure AD, security policies and licensing.
VPN & Secure Remote Access
Implementation and maintenance of VPN solutions (site-to-site, client-to-site), secure remote access for distributed teams.
Preventive Maintenance
Security updates, patch management, system cleanup, performance optimization and monthly IT health reports.
On-Site Support
Interventions at your company premises for hardware installations, cabling, new equipment configuration and physical issue resolution.
Software License Management
License auditing, cost optimization, renewal and purchase of Microsoft, Adobe, antivirus and other software licenses.
Printer & Peripheral Support
Installation, configuration and troubleshooting of network printers, scanners, multifunction devices, video conferencing systems and peripherals.
Reporting & Transparent SLA
Detailed monthly reports: response time, resolved tickets, system availability, improvement recommendations and SLA compliance.